Thank you for shopping with us at dimaro.xyz. We strive to provide high-quality products and excellent customer service. However, we understand that there may be situations where you need to return or exchange an item. This Return Policy explains the terms and conditions under which returns are accepted, and how you can go about initiating a return or exchange.
1. General Return Guidelines
At dimaro.xyz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you received, we offer a return policy with the following guidelines:
- All returns must be made within 30 days of receiving the product.
- The items must be unused, in the original packaging, and in the same condition as when you received them.
- Certain items, such as custom-made or personalized products, are not eligible for return.
- The customer is responsible for the return shipping fees unless the product was defective or damaged during transit.
2. Return Process
To initiate a return, please follow the steps below:
- Contact Us: Email us at support@dimaro.xyz with your order number, the product(s) you wish to return, and the reason for your return. Our customer support team will provide you with a return authorization (RA) number and further instructions.
- Prepare the Product for Return: Please package the item(s) securely in the original packaging, including all accessories, tags, and labels. Make sure the product is in the same condition as it was when delivered to you.
- Return Shipping: You are responsible for the return shipping fees, unless the item is defective or damaged. We recommend using a traceable and insured shipping method to return your item, as we are not responsible for lost or damaged returns.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund. Please allow 7-10 business days for the refund to be credited back to your original payment method. Depending on your payment provider, it may take a few additional days for the refund to appear in your account.
3. Non-Returnable Items
Some items are not eligible for return. These include, but are not limited to:
- Customized or personalized products (e.g., engraved items, made-to-order products)
- Gift cards
- Downloadable software or digital products
- Opened or used health and beauty products (such as skincare items, supplements, etc.)
- Sale or clearance items, unless defective or damaged
If you are uncertain whether an item can be returned, please reach out to us before making a purchase or initiating a return.
4. Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us immediately within 7 days of receiving the item. We will offer you a full refund or replacement, depending on your preference and availability of the item.
Please provide clear photos of the damage or defect when contacting us. This helps expedite the return and replacement process.
In the case of defective items, we will also cover the return shipping costs. Please ensure the product is securely packaged for return shipping.
5. Exchanges
We offer exchanges for products that are defective or damaged. If you would like to exchange a product, please contact us at support@dimaro.xyz to request an exchange.
Please note that exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will issue a full refund instead.
6. Restocking Fees
In some cases, restocking fees may apply for returns. This will be clearly communicated to you at the time of the return request, especially if the item was opened or used. Restocking fees typically range from 10% to 25% of the original price of the item, depending on the condition of the returned product.
7. Refund Method
Refunds will be issued to the original payment method used for the purchase. This includes credit cards, debit cards, and payment services such as PayPal. Please note that shipping charges are non-refundable, except in cases of defective or damaged products.
If you paid by gift card or store credit, your refund will be issued in the same manner as the original payment.
8. International Returns
For customers outside of the United States, please note that the following conditions apply:
- Return shipping costs are the responsibility of the customer.
- International returns may be subject to customs duties or import taxes, which are the responsibility of the customer. These fees are non-refundable.
- Exchange rates may fluctuate, so the amount refunded may vary depending on the currency used at the time of purchase.
Please contact us before returning an item from outside the United States, as we will provide specific instructions based on your location.
9. Cancellations
If you wish to cancel your order, please contact us as soon as possible. We process orders quickly, and once the order has been shipped, it can no longer be canceled. If your order is still in processing, we will do our best to accommodate your cancellation request.
10. Special Offers and Promotions
Items purchased during a special promotion or sale are subject to the same return policy unless otherwise specified at the time of the promotion. However, free gifts or promotional items may not be returned or exchanged unless defective.
11. How to Contact Us
If you have any questions regarding our Return Policy or need assistance with a return or exchange, please do not hesitate to contact us:
- Address: 5343 Roberts Dr, Dunwoody, GA 30338, United States
Phone: +17703943322
Email: admin@dimaro.xyz - Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Your Time Zone)
We will respond to your inquiries as quickly as possible and ensure you receive the assistance you need.
12. Changes to Our Return Policy
dimaro.xyz reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will take effect immediately. We encourage you to review this policy regularly for any changes.
13. Conclusion
We want you to be completely satisfied with your shopping experience at dimaro.xyz. If for any reason you’re not happy with your purchase, please follow the steps outlined in this policy to return or exchange your item. Our customer service team is here to help, and we appreciate your understanding and cooperation in adhering to our Return Policy.
Thank you for choosing dimaro.xyz!